Responsibilities

• Perform work specified on the repair order with efficiency at dealership standard
• Perform Periodic Maintenance (Oil Changes, Tire Rotations, etc)
• Diagnose and repair engine, transmission, and electrical system malfunctions
• Complete 27 Point Inspection Checklist. Identify and recommend needed maintenance or repairs
• Complete upkeep of facility, equipment, and special tools
• Perform tire replacement/alignments
• Test Battery, Charging System, and Starting System

Qualifications

• Commitment to be the best automotive service technician in the business!

Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

for prolonged periods

Walking

for prolonged periods

Bending, twisting and/or stooping

for prolonged periods

Kneeling and/or Squatting

for prolonged periods

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

for prolonged periods

Grasping/grabbing with hands

for prolonged periods

Pushing and Pulling

prolonged periods

Expectations

General Expectations

Must be ableo to follow instructions and communicated effectively both orally and in writing.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Work evening, weekend and holiday work hours as required.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers.

Assist Sales and Service Staff in moving vehicles to ensure efficient dealership operations.

Responsible for adding and maintaining key tags and window stickers on all lot vehicles

Drives vehicles to other dealerships for 'dealer swaps' or to other vendors as requested.

May pick-up or deliever customers as requested using dealership vehicles.

.

Village Volkswagen of Chattanooga/Audi Chattanooga is looking for elite level motivated individuals. We are the highest volume Volkswagen dealership in the state of Tennessee. We have immediate openings for someone looking for a career with unlimited earning potential. If you are looking for a fast paced yet fun and family environment (part of the Bowers Automotive Group), we have an aggressive pay plan that pays top dollar. This dealership is located in the Scenic City of Chattanooga, Tennessee. No experience necessary and we offer paid training. Apply now, these positions will not be available long! Bowers offers a team focused atmosphere with competitive benefits. You will find the opportunities, resources and support you need to grow and develop professionally! Bowers offers a team focused atmosphere with competitive benefits. We have been in business for over 25 years and are excited to continue to grow and evolve.

What we offer: 

UP TO $4000 A MONTH INCOME MINIMUM!

 401 (k) Savings Plan

Bereavement Leave

Employee Discounts

Health and Dental Insurance Life Insurance 

Matching Gifts Plan 

 Paid Holidays

 Responsibilities:

Nurture enriching relationships to build clientele for life. 

 Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses. 

 Continuously develop product and sales acumen to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.

 Perform high-quality, professional demonstrations of new/used vehicles. Follow-up with buyers to ensure successful referral business. 

 Learn to overcome objections and thrive within sales situations. 

 Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses. 

 Bring your ‘A game’ along with a positive attitude to work with you every single day. 

 Qualifications

No previous experience necessary!

 Self-starter mentality and ambitious spirit preferred 

 Ready to waste no time on learning new product in’s and out’s, eager to improve Phenomenal communication skills with customers and team members Professional, well-groomed personal appearance Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e.,
emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).

Able and willing to work flexible hours. Able to receive and follow directions.

Physical Requirements

Bending, twisting and/or stooping

on a regular basis

Lifting

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Grasping/grabbing with hands

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Aid the Technicians with maintaining a clean and organized service department.

Maintain and clean the appearance of the general facilities.

Detail all cars, both new and used.

Wash cars and make sure they are cleaner when the customer left them at the dealership.

Handle requests courteously and quickly.

Greet outside customers quickly and in friendly and courteous manner.

Able and willing to work flexible hours. Able to receive and follow directions.

Physical Requirements

Bending, twisting and/or stooping

on a regular basis

Lifting

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Grasping/grabbing with hands

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Aid the Technicians with maintaining a clean and organized service department.

Maintain and clean the appearance of the general facilities.

Detail all cars, both new and used.

Wash cars and make sure they are cleaner when the customer left them at the dealership.

Handle requests courteously and quickly.

Greet outside customers quickly and in friendly and courteous manner.

Our company is looking for a Used Car Service Technician to join our team!

Responsibilities:

• Receive service assignments from the service writer or service manager
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
• Execute repairs under warranty to manufacturer specifications
• Diagnosing vehicle malfunctions
• Recommending and performing appropriate diagnostic repairs with effeciency, accuracy and in accordance with factory and service center standards
• General mechanical knowledge and automotive experience required
• Make sure the proper paperwork is completed and filed after every job completion
• Set goals, develop skills and constantly increase efficiency skill level

Job requirements:

• Automotive experience required
• ASE or other certifications a plus
• Mechanical, analytical and problem solving skills
• Manual dexterity
• Team oriented vision
• Flexibility and a psoitive attitude
• Valid drvier's license with acceptable driving record
• Teammate with ability to collaborate with others effectively
• Excellent customer service skills and basic computer competencies

Dealership Commiment:

• Health Insurance
• Dental Insurance
• Paid vacation
• Paid holidays
• 401(k)
• Most competitive wages in the area

We offer competitive pay and great benefits......

Qualifications

Education

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

Sitting

infrequently

Standing

for prolonged periods

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Performs lube oil filter services in a professional manner and performs vehicle inspections as required.

Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.

Receive service assignments from the service writer or service manager.

Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.

Maintain a clean, efficient work area and assist in keeping the shop neat and organized.

Make sure the proper paperwork is completed and filed after every job completion.

Keep your technical qualifications current by finishing any required training programs.

Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.

Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Sales License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

on a regular basis

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations

Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.

Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.

Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.

Utilize floor time effectively in meeting the customers needs and soliciting sales.

Determine each customer’s vehicle needs by asking questions and listening.

Demonstrate and test drive vehicles.

Verify that customers are qualified for their wants, needs, and ability to buy.

Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Perform pre-delivery inspection and road test before delivery to customer.

Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.

Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.Understand equity and values, and be able to explain depreciation to customer.

Conduct telephone transactions courteously and promptly.

Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.

Move and arrange display vehicles on showroom and on lot as directed by management.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Know and understand the federal, state and local laws which govern retail auto sales

Attend pertinent training and stay current with with sales department concerns and sales techniques.

Attend sales meetings.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).

Purpose:

The Service BDC Associate is responsible for generating sales appointments with guests that contact the dealership for service of new and/or pre-owned vehicles and following-up with existing service guests to ensure continued satisfaction.  The Service BDC agent delivers a premium guest experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track guest interest.  The service BDC Agent will be trained to understand all products and services offered, will become knowledgeable of incentives and programs. 

Duties and Responsibilities:

·       Respond to inquiries with courtesy, accuracy and professionalism.

·       Promptly and accurately enter all guest data into the CRM.

·       Generate service appointments.

·       Conduct phone surveys to assess guest preferences and quality of experience.

·       Effectively utilize lead management tools.

·       Compile all necessary reports, forms and other documentation on a timely basis.

·       Perform other job-related duties as assigned.

·       Exhibit ethical behavior, provide the highest degree of guest satisfaction and be honest in all aspects of dealing with guests.

Qualifications:

 ·       Excellent verbal and written communication skills.

·       Strong MS Office Suite computer skills.

·       Ability to work independently and as part of a team in a fast-paced environment.

·       Ability to work in call center environment.

·       Strong organizational and time management skills.

·       Ability to read and comprehend rules, regulations, policies and procedures.

Perks and Benefits

·       Competitive Hourly Wage

·       Top tier medical, dental, vision, ancillary benefits

·       401k

·      Vehicle, service, repairs and parts discounts

Apply for this position

Department: Sales 

Reports to: General Sales Manager 

FLSA Status: Non-Exempt

Position Summary:  Sells new automobiles, including cars, trucks, and vans by obtaining and responding to internet leads at dealership gross profit, volume and customer satisfaction standards by performing the following duties. 

Essential Duties and Responsibilities:  

• Responds to customer requests from the internet lead system and determines make, type, and quality of vehicle desired.
• Provides details about features and suggests optional equipment for customer to purchase.
• Researches availability of models and optional equipment using computer database.
• Sets appointment with customer to come to the dealership to demonstrate the vehicle, via a test-drive.
• Consults with Sales Manager when necessary; never allowing a customer to walk without first consulting with a Sales Manager.
• Delivers new vehicle to customer. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system and makes follow up calls to those potential customers.
• Follows established selling steps and selling policies and procedures.
• Remains knowledgeable of new products, features, accessories, etc.
• Attends sales meetings and training sessions as scheduled.
• Meets, or exceeds, written forecast and projection numbers.

Supervisory Responsibilities: 

This job has no supervisory responsibilities. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education & Experience: 

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

Language Skills: 

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Mathematical Skills: 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, & Registration: 

Current, valid, driver's license; satisfactory Motor Vehicle Report (MVR) acceptable to the company’s insurance company in order to operate vehicles. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work 5 to 6 days a week, 8 to 10 hours per day. The employee is regularly required to talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.